GET FREE EXPRESS SHIPPING when you spend $100.

FAQ

Credit Card Security
We are very serious about online security and have invested significant time and money to protect you. To do that, we use PCI DSS Compliance security. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Mitty does not hold any card details, all card details would have to be re-entered each time you would like to buy goods from Mitty.

Once you have entered your card details, our payment system will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

Mitty uses Secure Socket Layer (SSL) technology.  This means your data is encrypted and protected when you send information to Mitty over the Internet.  You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser.  You will also notice at the location field at the top of the browser it will begin with ‘https’ instead of the normal ‘http’ This means you are in secure mode.  

Method of Payment
We accept Paypal, Apple-pay, Google-pay, After-pay, Visa and MasterCard.

How long does it take to ship my order?

We pack and ship your order within 1 business day. We deliver to Australia Post. Australia Post is open from Mon-Fri excluding public holidays. 

How long does shipping take?

Below are estimated delivery times for:

Australia: 5-7 days to all states and 10 days to WA

USA: 2-4 weeks

Canada: 3-6 weeks

United Kingdom: 2-5 weeks

Europe: 2-5 weeks

Rest of the world: 2-6 weeks

Which other stores stock Mitty?
You can now purchase Mitty products from our amazing stockist's around the world. Find the closest stockist to you HERE.

Can I track my order?

To allow us offer free shipping, we use Australia Post without a tracking number.

Express shipping is provided for Free on orders over $100 and there are options to purchase express delivery with a tracking number . Please email us if you would like to know more about these options. We will get back to you within 1 business day.

What if I haven't received my order?
Please email us at info@mitty.com.au and include your order number. We will follow up and get back to you within 1 business day.

 

 

 

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