Q: What is Mitty Nails, and what do you offer?
A: Mitty Nails is your one-stop destination for high-quality nail art supplies. We offer a wide range of products, including gel polish, plant based nail polish, press-on nails, top coat, base coat, Builder Gel (BIAB), nail art electronics such as LED and UV lamps, liquid chrome, and chrome powders.
Q: Are your nail art products suitable for both professionals and beginners?
A: Absolutely! Our products are designed to cater to both nail art professionals and beginners. We offer a diverse selection of supplies to meet various skill levels and preferences. You can also check out our How To Guides for more information on using our nail products.
Q: Where are your products sourced from?
A: We source our nail art supplies from reputable manufacturers and distributors known for their commitment to quality and innovation. Rest assured, you're getting products that meet the highest industry standards.
Q: What is gel polish, and how long does it last?
A: Gel polish is a long-lasting nail colour that is cured under UV or LED light. It offers a glossy finish and can last up to two weeks without chipping or fading when applied correctly.
Q: Is your plant based nail polish eco-friendly?
A: Yes, our plant based nail polish is formulated with environmentally-friendly ingredients sourced from sugarcane, manioc, potato, and corn. It offers vibrant colours without compromising on sustainability.
Q: How do press-on nails work?
A: Press-on nails are pre-designed and pre-shaped nails that can be easily applied at home without the need for glue. They are a convenient way to achieve a polished look without the commitment of acrylics or gels.
Q: What is the purpose of top coat and base coat in nail care?
A: Top coat provides a protective layer that adds shine to your nail polish and extends its longevity. Base coat creates a smooth surface for nail polish application and helps prevent staining of natural nails.
Q: What is Builder Gel (BIAB), and how is it used?
A: Builder Gel, also known as "Builder In A Bottle" (BIAB), is a versatile product used for creating extensions or enhancing the natural nails. It's applied in layers and cured under UV or LED light for strength and durability.
Ordering and Shipping
Q: How can I place an order on your website?
A: Ordering from us is easy! Simply browse our online shop, select the products you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping and payment information.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including Paypal, Apple-pay, Google-pay, After-pay, Zip Pay, Visa, and MasterCard.
Q: How long does shipping take, and what are the costs?
A: Shipping times and costs may vary based on your location. We offer standard and expedited shipping options. You can find detailed information about shipping times and costs during the checkout process.
We pack and ship all express delivery order within 2 business days. Orders with standard shippings are packed within 5 business days. We use Australia Post as our delivery partner. Australia Post is open from Mon-Fri excluding public holidays.
Below are estimated delivery times for:
Australia: 5-7 days to all states and 10 days to WA
USA: 2-4 weeks
Canada: 3-6 weeks
United Kingdom: 2-5 weeks
Europe: 2-5 weeks
Rest of the world: 2-6 weeks
Q: Do you offer international shipping?
A: Yes! See above for detailed shipping times.
Q: What steps have you taken to ensure my credit card is secure?
We are very serious about online security and have invested significant time and money to protect you. To do that, we use PCI DSS Compliance security. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Mitty does not hold any card details, all card details would have to be re-entered each time you would like to buy goods from Mitty.
Once you have entered your card details, our payment system will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
Mitty uses Secure Socket Layer (SSL) technology. This means your data is encrypted and protected when you send information to Mitty over the Internet. You can tell a site uses and has SSL enabled when you see a padlock at the top of your browser. You will also notice at the location field at the top of the browser it will begin with ‘https’ instead of the normal ‘http’ This means you are in secure mode.
Returns and Customer Support
Q: What is your return policy?
A: We want you to be satisfied with your purchase. If you receive a damaged or defective product, you can return your products to us for testing. Once your return is received and tested, we will send you an email to notify you of the approval or rejection of your refund. Please refer to our Returns and Refunds Policy for more information.
Q: How can I reach your customer support?
A: We're always here to help! You can reach us by visiting the "Contact Us" page on our website, where you'll find our contact details and a convenient contact form.
Q: What if I haven't received my order?Please email us at email@example.com and include your order number. We will follow up and get back to you within 1 business day.