Exchange & Refund Policy
Ordered the wrong products? Change your mind? No problem, we are happy to exchange them for you however please read carefully:
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You need to return the products and pay for the shipping.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds are only applicable to products with manufacturing fault. To receive a refund, you must return your products to us for testing. Once your return is received and tested, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund after 10 business days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Shipping Address to Return
To return your product, you should mail your product to:
Mitty Pty Ltd, 5/62 Fallon Street, Brunswick, Victoria, Australia, 3056
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.